These Terms and Conditions constitute a contract between any natural person (hereinafter referred to as "User" or in the plural "Users") who wishes to access and/or use the site or the funds collection and dispersal services (hereinafter "ProntoPaga," "We," "Our," and similar terms as applicable), in which case the User will be subject to the terms and conditions governing ProntoPaga.

There are two types of participants in the contractual relationship:

  1. "Merchant" is the one selling goods and/or services through the ProntoPaga platform.
  2. "User" is the one acquiring goods and/or services through the ProntoPaga platform.

These Terms and Conditions outline the rights and responsibilities of the Users when using the payment processing service, the platform, and any related services (collectively the "Service"). The User must read, understand, and accept all the conditions set forth in these Terms and Conditions, as well as in other policies and principles incorporated by reference, prior to using the Service.

Anyone accessing or visiting the Platform agrees to be bound by the following Terms and Conditions of Service. Anyone who does not accept these Terms and Conditions, which are mandatory and binding, should refrain from using the site and/or services.

ProntoPaga is not a financial entity

It is expressly clarified that ProntoPaga is not a financial institution and does not provide the User with any banking or exchange services; it only offers a payment or collection service on behalf of the User under the conditions established in these Terms and Conditions of Service.

Intellectual and Industrial Property

The User acknowledges that ProntoPaga owns all intellectual and industrial rights to the technological development underlying the provided Services, including copyrights, trademarks, and other applicable property rights.

Privacy Policy

We respect the privacy of our service users. Please refer to the Company's Privacy Policy (available here:, which explains how we collect, use, and disclose information related to your privacy. By accessing or using the Service, you agree to this Privacy Policy.

About this service

The Service allows you to request products and services from third parties. does not directly provide products or services.

Registration: User Conduct Rules and Service Use

To use the Service, it is necessary to be over 18 years old.

Usage Restrictions

The User's permission to use the Site is subject to the following Usage and Conduct Restrictions. The User agrees that, under no circumstances:

  1. Will use ProntoPaga Services for any illegal purpose or to promote illegal activities.
  2. Will use another person's personal information.
  3. Will provide false or inaccurate information when requesting Services.
  4. Will interfere or attempt to interfere with the proper functioning of the Service.
  5. Will make automated use of the Platform or take actions that impose an unreasonable or disproportionate burden on ProntoPaga's servers or network infrastructure.
  6. Will attempt to circumvent access restrictions to the Service.
  7. Will upload or attempt to upload any malicious content to the Service intended to harm or disrupt another User's browser or computer.

Publication and Conduct Restrictions

Whenever a User requests ProntoPaga Services, they must provide certain Personal Information. The User is solely responsible for the Personal Information they submit or make available through the ProntoPaga Service. The User acknowledges that ProntoPaga acts solely as an intermediary for their Personal Information being provided to third parties after submission. However, ProntoPaga reserves the right to remove any personal information.

The following rules apply to Personal Information. By transmitting and sending any Personal Information during the use of the Service, the User agrees to:

  1. Be solely responsible for their Personal Information and/or application.
  2. Not send malicious, false, or inaccurate information.
  3. Acknowledge that ProntoPaga has no control over the third parties to whom Users' Personal Information is sent and, therefore, disclaims all responsibility for security or data breaches occurring in the systems of those third parties.
  4. Refrain from sending information that is copyrighted or subject to third-party property rights, including privacy, publicity, trade secrets, etc.
  5. Acknowledge ProntoPaga's right to remove any inappropriate information or information contrary to these service conditions.
  6. The User understands and agrees that any liability, loss, or damage arising from the submission, transmission, or use of any Personal Information made available to ProntoPaga is solely their responsibility.

Disclaimer of Online Content

Goods, services, opinions, advice, recommendations, statements, offers, or other information or content available through the Merchant but not directly by ProntoPaga are the sole responsibility of the respective Merchant and may not necessarily be reliable.

ProntoPaga does not guarantee the accuracy, completeness, or usefulness of the information contained on the respective Merchant's platform and does not endorse, adopt, or take responsibility for the accuracy or reliability of any opinion, advice, or statement made by third parties other than ProntoPaga.

ProntoPaga reserves the right to remove any material that, in its opinion, infringes or is believed to violate the law or this agreement, or that may be offensive or may violate the rights, harm, or threaten the safety of users or others. Unauthorized use of the platform may result in criminal and/or civil actions. If you are aware of misuse of the ProntoPaga platform, please contact us at

Services provided to third parties

ProntoPaga is a platform that facilitates payment on behalf of credit card processors, payment gateway providers, equipment providers, return management solution providers, and other payment product and service providers. ProntoPaga will make all commercially reasonable efforts to facilitate the payment process in exchange for products and services. The User acknowledges that these products and services are performed, managed, and provided by third-party merchants over whom ProntoPaga has no control. Therefore, the User agrees to exclusively seek resolution and remedy with such third-party merchants for any issues with goods and/or services. The responsibilities and scope of the Company do not extend to subscription, risk analysis, or the provision of debit and credit card processing services, which are exclusively performed and determined by the credit card processor(s) through which the User requests commercial services.

Links to other sites and/or materials

As part of the Service, ProntoPaga may provide convenient links to third-party websites ("Third-Party Sites"), as well as content or articles from third parties ("Third-Party Applications, Software, or Content"). These links are provided as a courtesy to Service Users. The Company does not control Third-Party Sites, Applications, or Software. Such content is not monitored or supervised by the Company, and therefore, it is not responsible for the content displayed through these. The inclusion, linking, or permission to use the installation of any Third-Party Site or any Third-Party Application, Software, or Content does not imply approval or endorsement by ProntoPaga.

If you decide to leave the Site and access Third-Party Sites or use or install any Third-Party Application, Software, or Content, you do so at your own risk and should be aware that our terms and policies no longer apply. You must review the applicable terms and policies, including the privacy and data collection practices of any site you navigate from the Site, or related to any application you use or install from the Site.

Copyright Claims

If you are a copyright owner or an agent thereof and believe, in good faith, that any material provided on ProntoPaga infringes your copyright, we invite you to submit the following information in writing to the Company's designated copyright agent:

  1. The date of your notification.
  2. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  3. A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  4. A description of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material.
  5. Reasonably sufficient information to allow the service provider to contact you, such as an address, telephone number, and/or email address.
  6. A statement that you believe in good faith that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


ProntoPaga does not guarantee that access to or the operation of the service will be uninterrupted or error-free. If the Payment Processing Service presents errors, the User agrees to exclusively contact the respective Merchant to report errors, omissions, interruptions, or delays in the services they are experiencing. ProntoPaga's liability will be limited to correcting such errors within a commercially reasonable time.

In no event will ProntoPaga, its affiliates, directors, employees, licensors, or partners be liable for any indirect loss or damage caused by:

  1. The use, disclosure, or display of User identification data, to the extent it complies with the Company's Privacy Policy.
  2. The use or inability to use the services.
  3. Any interaction with the services of payment processing, collection, and dispersal provided by ProntoPaga.

In case of a dispute with a third-party service provider to whom you were referred or to whom your request was sent using the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Termination of the Contractual Relationship

ProntoPaga may terminate or suspend access to our Services immediately if you breach the Terms and Conditions. All provisions of the Terms and Conditions that, by their nature, should survive termination, will continue to do so, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Modification of Terms of Use

ProntoPaga reserves the right to modify these Terms and Conditions of Use at any time. It is your sole responsibility to review the Site from time to time to see any changes in the Terms and Conditions. If you continue to use the Site, it means that you agree to our revisions of these Terms of Use. However, we will notify you of substantial changes to the Terms of Use by posting a notice on our homepage and/or sending an email to the email address you provided. For this additional reason, you must keep your contact information up to date.

Applicable Law

These Terms of Use and your use of the Site are governed by the laws of Chile, and any dispute in this regard will be resolved by its ordinary courts.

General Validity Conditions

These Terms and Conditions constitute part of the Agreement between the User and ProntoPaga regarding the provision of Services. These terms and conditions describe the complete responsibility of ProntoPaga and define User access and use of the Services. If any provision of these Terms and Conditions (or any part thereof) is deemed invalid or unenforceable under the relevant law, it will be changed and interpreted to fulfill the objectives of those provisions as best as possible under the relevant law, and the remaining provisions will remain valid and binding on both parties.



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